Dementia
Nursing
Residential
Respite
Bus Stop
Local Pub
Nearby Shops
Train Station
Oxfordshire
,
South East England
Pros:
- Good CQC Rating: Chilterns Court Care Centre holds an overall 'Good' rating from the CQC, which was reaffirmed in its latest assessment in October 2024 (published February 2025). It was rated 'Good' in all five key areas: Safe, Effective, Caring, Responsive, and Well-led. This indicates that the home is meeting CQC's expectations across the board.
- Comprehensive Range of Care: The home provides a wide array of care types, including long-term residential, residential respite, long-term dementia, dementia respite, long-term nursing, and nursing respite. It also supports individuals with physical disabilities and sensory impairments.
- Positive Feedback (Generally): Many reviews from residents and families on platforms like Carehome.co.uk (where it has a 9.4 overall score) are positive, praising the staff's kindness, compassion, attentiveness, and the happy, caring atmosphere. The management team is also described as well-led and supportive.
- Purpose-Built Facilities: Chilterns Court is a modern, purpose-built facility with 64 en-suite single bedrooms. It is divided into smaller households, each with its own living and dining areas, aiming for a more intimate feel. There are also central communal areas including a café, shop, hair salon, and activity area. The building is designed with consideration for dementia needs.
- Engaging Activities Program: The home has a dedicated activities team and volunteers who organize a wide program of events and activities tailored to residents' interests and hobbies, including trips out.
- On-site Amenities: The presence of a café, shop, and hair salon within the home adds convenience for residents.
- Location and Accessibility: Situated in Henley-on-Thames, the home is close to local amenities and Townlands Memorial Hospital, with good transport links, including its own bus stop.
- Not-for-Profit Provider: As part of The Orders of St. John Care Trust, a not-for-profit organization, fees are reinvested into the care and services provided.
- On-site Catering: Meals are home-cooked on-site, with attention to nutritional value and individual dietary needs.
Cons:
- Recent Concerns Raised: Despite the overall 'Good' CQC rating, the October 2024 assessment was prompted by concerns raised about poor governance, lack of learning from accidents, and staff being rude/disrespectful. While the assessment found that the provider had effective quality assurance systems and staff were observed to be kind and caring, the initial concerns are noteworthy.
- Specific Negative Review: A recent review (April 2025) on Carehome.co.uk detailed a very negative experience during a respite stay, citing unwitnessed falls, delayed response to a suspected infection, clothing issues, and the discovery of open bed sores upon returning home. This review stands in contrast to the majority of positive feedback and the CQC rating, but highlights potential inconsistencies in care delivery.
- Pricing Varies and Requires Inquiry: Indicative fee rates are provided (ranging from £1300 to £2145+ per week depending on care type and funding), but the final price is determined after a care assessment. This lack of a fixed, transparent price online requires direct contact.
- Deposit Required: A deposit of £2000 is required for self-funded individuals.
- Services Not Included in Fees: Certain services like dentistry, chiropody, physiotherapy, opticians, hairdressing, medications, toiletries, clothing, and newspapers/magazines are not covered by the weekly fees.
In Conclusion:
Chilterns Court Care Centre presents as a well-equipped, purpose-built care home with a wide range of services and a generally positive reputation for its caring staff and engaging environment. Its 'Good' CQC rating across all areas in a
