Cliveden Manor is a beacon of exceptional care, offering a comprehensive range of services including nursing care, dementia care, and end-of-life care. The dedicated team at Cliveden Manor strives to create a homely environment for all residents. They offer rooms of various sizes to cater to individual needs, whether it's for residents desiring more space or couples wishing to stay together.
The care home boasts a restaurant, bistro, and café, ensuring a variety of dining options for residents. Additionally, the enthusiastic activities team is always ready to arrange exciting trips, invite engaging speakers, and organise visits, ensuring a vibrant and stimulating environment for all residents.
Pros:
- Overwhelmingly Positive Resident and Family Reviews: The home has excellent reviews on platforms like Carehome.co.uk (9.8 score) and Trusted Care. Praise highlights the high standard of care, attentive and friendly staff, beautiful setting, strong activity program, and hotel-like atmosphere.
- Comprehensive Range of Care: Offers residential, nursing, dementia, palliative, and respite care. Includes a specialist dementia unit ("The Willows") following Avery's ReConnect Strategy.
- Luxurious, Purpose-Built Facilities: Purpose-built for up to 85 residents, offering studio and one-bedroom apartments with en-suite wet rooms and kitchenettes. Features include a restaurant, bistro, café, hair salon, therapy suite, library, lounges, activity rooms, gardens, and companion suites for couples.
- Engaging Lifestyle and Activities: Activities include exercise, table tennis, quizzes, creative workshops, entertainment, and social events to keep residents engaged and active.
- High Quality Dining: Multiple dining options, including fine dining and casual bistro. Menus use high-quality seasonal ingredients.
- Person-Centred Approach: Staff develop personalized care plans and support residents' independence.
- Positive CQC Assessment (Latest): Though not a full inspection, the Feb–Mar 2024 CQC assessment found positive evidence of safe care, risk management, proper staffing, experienced leadership, and resident satisfaction.
- Beautiful Setting: Located by the River Thames in an Area of Outstanding Natural Beauty.
- Offers and Promotions: Avery Healthcare occasionally provides special offers like reduced fees for respite care.
Cons:
- No Overall CQC Rating Yet: The service is under a new provider (Willowbrook Healthcare Ltd, 2024) and awaits a full CQC inspection. Older 'Good' ratings exist from a previous provider but do not apply to the current one.
- Pricing Requires Inquiry: While starting rates are mentioned (around £1,900/week), final pricing depends on needs and apartment type, and must be confirmed directly.
- Feedback on Timely Action (Minor CQC Point): Some residents noted their feedback wasn't always acted upon quickly.